MERAKI LIVING
Frequently Asked Questions
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FAQS
Everything you need to know
about our floor beds.
Still have a question? Visit the contact page and fill in the form.
What makes your floor beds different from others?
We've thought of everything. Our floor beds feature a premium mattress underlay included with every purchase, OEKO-TEX Standard 100 certified materials for safety, and a thoughtfully designed low-profile frame that promotes independence and safety for children.
How do I keep my floor bed clean and prevent mould?
Every Meraki Floor Bed includes a premium airflow underlay designed to improve ventilation beneath the mattress and help reduce the risk of moisture build-up. For ongoing care, we recommend lifting the mattress and allowing it to air out every few months, particularly in humid climates, to keep your sleep space fresh and well ventilated.
How long does the bed take to expand?
It naturally expands to its full shape within 72 hours. No tools, no instructions, no stress.
What sizes are available?
We currently offer single bed size. We're excited to announce that additional sizes will be introduced soon to accommodate growing families and different room configurations.
Are your materials safe for children?
Absolutely. All our floor beds are made with OEKO-TEX Standard 100 certified materials, ensuring they are free from harmful substances and safe for your child's sensitive skin and developing body.
How long does shipping take?
We ship across Australia with delivery times varying by location. Most orders arrive within 5-10 business days. You'll receive tracking information once your order ships.
How do I assemble my floor bed?
Your bed arrives vacuum-packed for easy delivery. Simply unbox, unroll, zip the headboard into the cover and let the foam do the rest, it naturally expands to its full shape within 72 hours. No tools, no instructions, no stress.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@merakiliving.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Do you ship internationally?
Currently, we ship within Australia only. We're exploring international shipping options and will announce when additional regions become available.